CB
CarrierBook

Terms of Service

Last updated: January 17, 2026

1. Acceptance of Terms

By accessing or using CarrierBook ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Service

CarrierBook provides a searchable directory of FMCSA-registered freight carriers. Our Service includes:

  • Search functionality for carrier information
  • Carrier profile pages displaying public FMCSA data
  • Profile claiming and enhancement features for registered carriers
  • Subscription services for premium features

3. FMCSA Data Disclaimer

The carrier information displayed on CarrierBook is sourced from the Federal Motor Carrier Safety Administration (FMCSA) public databases. While we strive to keep this information current:

  • We do not guarantee the accuracy, completeness, or timeliness of FMCSA data
  • FMCSA data may be updated on a delayed basis
  • Users should verify critical information directly with FMCSA or the carrier
  • We are not responsible for decisions made based on this information

For official FMCSA records, please visit FMCSA SAFER.

4. User Accounts

Account Creation

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

Profile Claims

When claiming a carrier profile, you represent and warrant that you are authorized to act on behalf of that carrier. Fraudulent claims may result in account termination and legal action. We reserve the right to verify claim requests and deny claims that appear fraudulent.

5. Subscriptions and Payments

Billing

Certain features require a paid subscription. By subscribing, you agree to:

  • Pay all fees associated with your subscription plan
  • Provide valid payment information
  • Authorize recurring charges as applicable

Refunds

Subscription fees are generally non-refundable. However, we may provide refunds at our discretion in certain circumstances. Contact support for refund requests.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Scrape, harvest, or collect data without authorization
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Upload malicious code or content
  • Impersonate any person or entity
  • Submit false or misleading information
  • Violate any applicable laws or regulations
  • Use automated systems to access the Service without permission

7. User Content

When you submit content (logos, descriptions, documents) to CarrierBook:

  • You retain ownership of your content
  • You grant us a license to display and use the content in connection with our Service
  • You represent that you have the right to submit the content
  • You agree not to submit content that infringes third-party rights

We reserve the right to remove any content that violates these Terms or is otherwise objectionable.

8. Intellectual Property

The CarrierBook name, logo, and all related content, features, and functionality are owned by CarrierBook and protected by intellectual property laws. FMCSA data displayed on the Service is public information. You may not copy, modify, or distribute our proprietary content without permission.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARRIERBOOK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify and hold harmless CarrierBook, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Delaware.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CarrierBook regarding the Service and supersede all prior agreements.

16. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@carrierbook.com